Returns & Exchanges

At PALMONAS, we want you to be completely satisfied with your purchase. If your jewelry isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery in their original condition and packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the jewelry in its original PALMONAS box, ensuring all certificates and promotional inserts are included to maintain eligibility.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our artisans inspect the returned item for quality, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing